Privacy Policy

ITDV Non Emergency Transportation Inc (“Company,” “we,” “our,” or “us”) is committed to protecting the privacy of our clients, employees, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with our services or interact with our website. By using our services or website, you agree to the terms of this Privacy Policy.

Information We Collect

Personal Information

We may collect the following personal information directly from you when you schedule transportation or inquire about our services:

Name
Address
Phone number
Email address
Payment information
Health-related information relevant to providing transportation services (e.g., mobility needs, wheelchair specifications)

Non-Personal Information

We may also collect non-personal information about your interactions with our website, such as:

IP address
Browser type
Device information
Referring website
Pages viewed on our site

How We Use Your Information?

We use the information we collect for the following purposes:

Service Delivery: To schedule, coordinate, and provide non-emergency transportation services, including long-distance and wheelchair-accessible transport.
Customer Support: To respond to inquiries and provide assistance regarding our services.
Payment Processing: To securely process payments for services rendered.
Service Improvement: To analyze usage trends and improve the quality and functionality of our services and website.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.
Marketing Communications: To send promotional emails or updates about our services if you have opted in to receive such communications. You can opt-out at any time.

Sharing and Disclosure of Information

We do not sell your personal information to third parties. However, we may share your information under the following circumstances:

Legal Obligations: To comply with legal requirements, court orders, or law enforcement requests.
Business Transfers: In the event of a merger, acquisition, or sale of our company, your information may be transferred to the new entity.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. While we strive to protect your information, no security system is completely foolproof. Therefore, we cannot guarantee absolute security.

Data Retention

We retain personal information only as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. Once the retention period expires, we securely delete or anonymize your information.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

Access: The right to request access to the personal information we hold about you.
Correction: The right to request corrections to inaccurate or incomplete information.
Deletion: The right to request deletion of your personal information, subject to legal obligations.
Opt-Out: The right to opt out of receiving marketing communications.
To exercise these rights, please contact us.

Children’s Privacy

Our services are not directed at children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will promptly delete it.

International Users

If you are accessing our services from outside the United States, please note that your information may be transferred, stored, and processed in the United States. By using our services, you consent to such transfers.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this Privacy Policy periodically for updates.

Contact Us

If you have any questions, concerns, or comments about this Privacy Policy or our data practices, please contact us at:

ITDV Non Emergency Transportation Inc

1872 SW 29th ave Fort Lauderdale Florida 33312

954-348-5501

This Privacy Policy reflects our commitment to safeguarding your information while providing reliable and compassionate transportation services.

ITDV: Leading the Way in Care. NON-EMERGENCY MEDICAL TRANSPORTATION